Refund policy

Refund & Replacement Policy

We want you to love your Just My Dog gear.

Every item in our store is made to order especially for you. Because our products are produced on demand, we do not accept returns or exchanges due to ordering the wrong size or color, or simply changing your mind. Please review the product description and size guide carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, we’ll make it right.

Please contact us within 30 days of delivery at justmydog.shop@gmail.com and include:

• Your order number
• A description of the issue
• Clear photos showing the problem

Once the issue has been reviewed and approved, we will offer a replacement at no additional cost or a refund, as appropriate. In most cases, you will not need to return the defective item.

Wrong Size or Color

Because each product is made specifically after an order is placed, we cannot offer refunds, returns, or exchanges when the incorrect size or color was selected by the customer.

Please check the sizing information provided on the product page before completing your purchase.

Order Issues

If you believe there is a problem with your order, please contact us before taking any further action. We want every Just My Dog customer to have a great experience and will review legitimate order issues individually.

Refunds

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Questions about your order? Contact us at justmydog.shop@gmail.com.

Just My Dog
Take Them With You.